FAQs

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How long can I get my products?

The lead time depends on the products you choose.
1) For the new customized products, we need 2 weeks for mold development and 1 more week to produce sample for your approval.
2) For the products which has existing mold, normally 2 weeks for mass production is enough.
3) Some products need longer lead time due to special process or requirements, we will update the status in-time.

What is your advantage?

1) Perfect Satisfaction Index:
The positive comments of customers are the best explanation.
2) Customer-oriented service:
Various options for customer’s choices for cost reduction and perfect performance.
3) Professional Engineer team:
A professional engineer team provide supports.
4) Decades of Experience: Over a decade experience accumulated basis for customers.

How make sure the customized product meet requirements?

1) We have official process flow for new products to guarantee the customer’s demands.
2) Drawings would be sent for confirmation before mold development.
3) Samples would also be provided for approval before mass production.
4) Mass production would not start until getting the official directions from

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

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